Privacy policy

LINGEM Privacy Policy
Last updated: July 30, 2026
At LINGEM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following information:
Personal Information
• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information
• Order details and purchase history
• Information you provide when contacting our customer support team
Device Information
We may automatically collect certain information about your device, including:
• IP address
• Browser type
• Device information
• Website activity and usage data
This information helps us improve our website and provide a better shopping experience.
2. How We Use Your Information
We may use your information to:
• Process and fulfill your orders
• Provide shipping updates and order notifications
• Provide customer support
• Process returns, exchanges, and refunds
• Improve our products, website, and services
• Personalize your shopping experience
• Send marketing emails and promotional offers (if you choose to receive them)
• Prevent fraud and protect the security of our website
3. Payment Information
All payments are processed securely through trusted third-party payment providers.
LINGEM does not directly store your complete payment card information.
Your payment information is handled according to the privacy policies and security standards of the payment providers we use.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Remember your preferences
• Improve website performance
• Understand how visitors use our website
• Provide relevant advertising and marketing content
You can manage cookie settings through your browser settings.
5. Sharing Your Information
We may share your information with trusted third parties only when necessary to provide our services, including:
• Shopify (our e-commerce platform)
• Payment processors
• Shipping and fulfillment providers
• Analytics and marketing partners
• Customer support services
These partners only receive the information needed to perform their services.
We do not sell your personal information.
6. Shopify Services
Our store is powered by Shopify. Shopify may collect and process personal information to provide and improve its services, including website hosting, payment processing, security, and analytics.
Your information may be processed according to Shopify’s privacy practices.
7. Marketing Communications
If you subscribe to our emails or marketing communications, we may send you updates about:
• New products
• Special offers
• Promotions
• Brand news
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
8. Data Security
We take reasonable measures to protect your personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting deletion of your information
• Opting out of certain marketing communications
To exercise your privacy rights, please contact us.
10. Children's Privacy
Our website and services are not intended for children under the applicable legal age.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Any updates will be posted on this page with a revised "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
Email: hello@linjiang-tech.com
Our LINGEM Concierge Team will respond within 24–48 hours.