Refund policy
## LINJIANG Return & Exchange Policy
At LINJIANG, we take pride in the craftsmanship and beauty of every jewelry piece. We want you to feel completely confident with your order. If something isn't quite right, we are here to make it seamless for you.
### 30-Day Happiness Guarantee
All jewelry items in their original, unworn, and undamaged condition (with original packaging) may be requested for a return or exchange within **30 days of delivery**.
> **✦ Hassle-Free Aftersales & Sustainability Note:**
> To ensure a stress-free experience for you and reduce global return shipping carbon footprints, **please DO NOT ship any jewelry back prior to contacting our support team**. In many cases, we offer rapid solutions (such as complimentary replacements or instant store credits) so you won't have to deal with complex international postal procedures.
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### Non-Returnable Items
For safety and quality assurance, the following items are non-returnable unless they arrive defective or damaged:
• Custom, engraved, or personalized jewelry pieces
• Final Sale or promotional gift items
• Gift wrapping and gift box add-ons
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### How to Initiate a Return or Exchange
1. Email our Concierge Team at **hello@linjiang-tech.com** within 30 days of receiving your package.
2. Please include your **Order Number**, the jewelry item(s) you wish to update, and a quick explanation.
3. Our team will review your request within **24 business hours** and provide you with the most convenient solution or return address.
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### Damaged, Defective, or Incorrect Pieces
Every piece of LINJIANG jewelry undergoes strict quality checks. However, if your order arrives damaged or incorrect, please email **hello@linjiang-tech.com within 48 hours of delivery** with clear photos.
We will immediately dispatch a **free replacement or issue a full refund** at zero additional cost to you.
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### Refunds & Processing Time
* Once a refund or resolution is approved, funds will be returned to your original payment method within **3–5 business days**.
* *Please note: Original shipping fees are non-refundable. For traditional physical returns, customers are responsible for return postage fees.*
If the item is defective, damaged, or incorrect, contact us within 5 days with clear photos of the item and the shipping label. We will verify and offer a replacement or a full refund.
Refunds (for damage / defect cases only):
Once approved, you will be notified. A refund will be processed to your original payment method within 5–10 business days.
How to contact us:
hello@linjiang-tech.com
We reply within 24 hours and will always try our best to help.